“Kym Burns is phenomenal!!! I had the pleasure of working with Kym when she became my new loan officer after my previous loan officer resigned. All I can say is wow!!! From the moment she began working on my loan, her communication skills is top level! She reached out to me right away and was also already in communication with my realtor and builder for my new construction home. Kym was eager and happy to help get everything in order for me to create ease and a peace of mind! That was super important to me especially as a first time home buyer. I really love that kym’s speciality is teaching and she loves to help people learn and grow. Loans can be very challenging to understand, but with Kym, this loan experience was a breeze thanks to her thorough meetings via zoom where she explained every disclosure in great detail and had me visually see every change being made and what changes would happen in the future as well. Kym was determined to make sure I was taken care of to the very end on closing day and get me into my new home! Kym even goes above and beyond and will stay in touch with me to make sure I understand what is expected of me as a first time home owner. I am truly blessed to have Kym Burns by my side and I am grateful that she became my new loan officer! I strongly recommend Kym Burns for all your loan needs! She’s the best!!!”
“Kym Burns is phenomenal!!! I had the pleasure of working with Kym when she became my new loan officer after my previous loan officer resigned. All I can say is wow!!! From the moment she began working on my loan, her communication skills is top level! She reached out to me right away and was also already in communication with my realtor and builder for my new construction home. Kym was eager and happy to help get everything in order for me to create ease and a peace of mind! That was super important to me especially as a first time home buyer. I really love that kym’s speciality is teaching and she loves to help people learn and grow. Loans can be very challenging to understand, but with Kym, this loan experience was a breeze thanks to her thorough meetings via zoom where she explained every disclosure in great detail and had me visually see every change being made and what changes would happen in the future as well. Kym was determined to make sure I was taken care of to the very end on closing day and get me into my new home! Kym even goes above and beyond and will stay in touch with me to make sure I understand what is expected of me as a first time home owner. I am truly blessed to have Kym Burns by my side and I am grateful that she became my new loan officer! I strongly recommend Kym Burns for all your loan needs! She’s the best!!!”– Ariane Thomas |
“I was referred to Kym through a realtor friend. I can’t overstate how helpful Kym was throughout the entire process. She did frequent check ins with me, making sure to keep us on the same page and answer any questions I had, and was always patient if I repeated questions or had a difficult time understanding something. Kym is always professional, friendly and clearly knows her stuff. I’m so appreciative of her knowledge, clear and frequent communication, excellent teaching skills and ability coach me to the finish line. I would absolutely refer anyone to use Kym; she’s a total rockstar.”
– Brandi R |
“I recently had the pleasure of working with Kym at Benchmark Mortgage for my home purchasing process, and I have to say that it was a wonderful experience. Kym was incredibly knowledgeable, helpful, and friendly throughout the entire process. She took the time to explain everything to me and answer any questions that I had, which made me feel confident and informed every step of the way. Kym’s attention to detail and commitment to providing exceptional service was truly impressive. She made what could have been a stressful process feel smooth and stress-free. I am so grateful for Kym’s expertise and dedication, and I would highly recommend her and Benchmark Mortgage to anyone looking for a seamless home purchasing process. Thank you, Kym, for all of your hard work and for making my dream of owning a home a reality!”
– Nemesi L. |
“Kym is great. She got me and my wife through our first time purchasing a home with ease. She gave us insight and confidence we wouldn’t have otherwise had. She went out of her way to make herself available whenever we had a question. Cant say enough good things about her.”
– Austin Norman |
“Kym was fantastic to work with, she listened to our goals and provided several lending options to chose from within those goals. Kym provided immediate assistance and clarification throughout the entire process helping us feel confident and prepared for each next step.”
– Jaspar Marek |
“We truly had the best experience with Kym, she could not have made the process any easier or more straight forward. This was our first home and we knew absolutely nothing about the home buying process, so Kym was a Godsend for us. She was incredibly responsive, offered great explanations and advice throughout the whole process, and made everything as easy as it could possible be. We could never thank her enough.”
– Kloe Burris |
“When my wife and I entered the homebuying process we were heading into totally new territory. We had thought we were going to be renting again, but our realtor thought that buying was a real option for us and connected us with Kym.
If you’ve bought a home before you know what an overwhelming process it can be, and if you haven’t bought a home before you’ve probably heard how hard it can be. The loan process in particular can be very confusing because (at least in our case) you’re hearing a lot of terms that you aren’t particularly familiar with, and you could easily be confused as to what you even will owe when you finally sign your papers.
Fortunately for us we had Kym. From the first time we met with her we felt like she was someone we could trust, and that she had our best interest in mind. Throughout the whole process Kym was regularly getting on calls with us to walk through every step of securing our home loan and making sure that we understood every little change and its implications along the way. She made sure to be clear with us on every document and letter and deposit we owed and when, and she was incredibly responsive whenever we had questions or concerns along the way.
Going through a process like this you really need to feel like the experts you’re working with have your back, and every step along the way we knew that Kym had ours. I can’t recommend her and her team’s services enough.”
– Theo Broxson |
“Kym was wonderful! She worked closely with my realtor and they were an incredible team. She worked hard to get me the best loan and showed me the numbers and explained everything so that I could feel comfortable with my down payment and monthly payments. Kym made buying my home seem easy”
– Jacque Cullers |
“I was connected with Kym through my realtor. After our first phone call, I knew she was the right lender for me. She was so personable, friendly, knowledgeable, professional and responsive. Going through this home buying process alone, was a little scary. Kym took the extra time to make videos for me, explaining and walking me through each line. She made me feel 100% confident and knowledgeable before I made any decisions. She always made me feel like she had my best interest at heart.. always keeping me informed and coaching me every step of the way. I’m truly blessed and thankful that I had Kym guiding me through my home buying process. Hands down, 10/10, I can’t recommend her enough.”
– Amber Mertz |
“Wow! Kym was so great! Very personable! She was very knowledgeable and we felt like she really was in our corner!
We are first time home buyers and she kept her eye on those interest rates to get them low. She coached us so well and never had issues explaining things we didn’t understand. It never felt like she talked down to us. If you need a super loan lady! Kym is your girl!!!”
– Sam Rowe |
“First time home buyers, felt like we were getting pulled left and right from other Loan offices. We were referred to Kym at Benchmark and right off the bat, we knew she was the person for us. We are so grateful we had her help, she held our hand through it all and never once let us down. Her quick responsiveness, thorough communication skills, honest transparency, and coach-like support made this huge purchase a walk in the park. We will recommend her every time!”– Leanna Landeros |
“My realtor had a few lender recommendations to choose from. Since this was my first time buying a home I applied to all of them. It came down to Kym and another firm. As they were very close, it came down to who I was most comfortable with guiding me through this process. Kym was just that person and now that I’ve closed, I know I made the right choice! 10/10 would recommend!”
– Sascha Dickson |
“Kym is fantastic! What a wonderful experience as a first time home buyer. She was very energetic, engaging every step of the process. Consider her your trusted guide to keep you focused on your goal. Highly recommended.”
– N L |
Photo: Our realtor Julie Maalouf, us, and Kym Burns at the Closing!”
“We were getting our first home and mortgage, so the whole thing was new to us. Kym made sure everything went smoothly, answered all of our questions, and walked us through the whole process. Even after we purchased our home, she was available to answer further queries and gave us reminders on what to do as first homeowners (changing drivers license, filing for homestead exemption, and our first mortgage payment). Kym was absolutely fantastic to work with and super knowledgeable, and we highly recommend her ♥️ – J&J– Jenna Bastian |
“My husband and I found our dream home when we were least expecting it and were thrust into the world of realty when our lives were quite busy. Kym made this process the most clear, smooth, easy and fun thing, and have filled us with nothing but confidence and excitement. From her communication style (detailed and proactive), to the coaching style she brings to our interactions, I have truly never felt more prepared or supported. We were out of underwriting and approved before the option period even ended!
She really made us feel like we were a part of a team, and she was working hard to make our dreams a reality while staying true and a strong supporter of what we needed. If I could bring Kym into every life change I have to have her model, deliver, and cheer for me I would.
I have never had a better customer experience in my life and couldn’t let this pass without calling this out to any and everyone who will listen.”
– Cassie Godfrey |
“Kym provided the best loan experience that I could have hoped for in purchasing my first home. She is knowledgable, responsive, personable, and extremely efficient. This combination lends itself well to a speedy and less stressful home-buying process. Very highly recommended – 5 Stars!”
– Daniel Walker |
“I can’t thank Kym Burns enough for helping me purchase my first home! I’ve had the privilege to work with Kym as an educator and saw – first hand – her care for others and attention to detail, which is why I knew she was the only person I wanted to help me through this journey. It’s been roughly 3 weeks since I closed and I just received a text from Kym offering a friendly reminder for an upcoming deadline a month away. To say she goes above and beyond is an understatement. Thanks for treating me like family Kym, all your effort has been greatly appreciated!”
– James Cas |
“Teacher. Veteran. She did amazing I was out of town moving into a new city. Kym did all the leg work and went the extra mile!!! Highly recommend her. In all of my house sales, she has been The best.”
– Anthony Kuharski |
“As a first time home buyer, I can’t express the amount of information and numbers thrown at you left and right that would cause anyone a headache. From scheduling, negotiating, researching, etc, it’s important to have a dedicated team behind you.
Kym was extremely professional, dedicated, honest, and reliable (I could go on-and-on). She helped me feel confident and was able to break everything down in such great detail, it didn’t overwhelm me. Kym was only a phone call away and always was there when I needed help understanding anything (I totally took advantage).
Kym gave us all the knowledge we needed to prepare ourselves for our upcoming life changes and nothing was a surprise.
I can’t thank Kym and her team enough for everything they do/did/continue to do on making sure we are aware, comfortable, and happy with OUR decisions. We love our new home and Kym definitely made all of this possible.”
– The Hastings |
“We can’t thank Kym enough! You were patient, understanding, and took the time to ensure we understood the in’s and out’s of this process. Purchasing a home can be a daunting task, not to mention we were going about the process from over 1,200 miles away. My husband and I were operating on a tight timeline. We had 45 days from offer to close. Kym took the time to make all logistics were set being that my husband and I were going about this from so far away. We have nothing but appreciation and gratitude! If anyone is interested in learning more about real estate or would like advise on the home buying process, I would 100% recommend connecting with Kym!”
– Kristin Scherer |
“As a realtor, I know the importance of needing to work with professionals who are responsive and great communicators. This is exactly what you get with Kym. As a bonus, you also get a ton of positive energy. I was put in touch with Kym through a mutual friend, and with both of us being former middle school teachers and coaches, we immediately clicked. When I work with Kym, I know that my clients are going to be well taken care of. She uses her education background to help teach her clients about the options, and coach them through the process. Kym will be an absolute asset to any of your mortgage and lending needs.”
– Bobby Orr |
“I was connected to Kym by my realtor and together they made my first home buying experience so great and easy. Kym was super helpful explaining the process and guiding me through the steps and was very responsive to my questions. She helped me get an awesome deal on my mortgage and I couldn’t be happier in my new home!”
– William D. |
“Kym was absolutely OUTSTANDING! She made it all happen in less than 45 days! Now, that my friends, is impressive! If y’all are looking to purchase a home, please please go with Kym and thank me later! You’re welcome. ♥️”
– Kandie L. |
“I was put in contact with Kym through a friend of mine and quickly felt comfortable with her. We share a similar background and education and she did everything in her power to make sure I was taken care of. Taking phone calls day and night and calling me to let me know how this or that was being handled was very helpful especially for a first time home buyer. She was also not only professional and friendly to me but also to my real estate agents as well. She kept me in the loop, explained things in a way I could understand, and was there every step of the way. If you’re looking for someone to handle your loan process I can say without a doubt that Kym is someone you want in your corner.”
– Matthew C. |
“Kym spent the necessary time with me and explained my options to me very clearly, patiently, and was a brilliant listener. This experience in my opinion was nothing short of rare in my life experience! Thank you, Kym. Marcus Luttrell was right about you guys at Benchmark. I’m very pleasantly surprised to find someone who was not only professional, but genuinely interested in helping me find my own path to a housing solution that works for ME. God bless you, Kym!”– Keith J. |
In the mortgage business, nothing is more valuable than proof of excellent service. The best evidence is not our low ratio of complaints, or the full branding of what is merely our everyday approach to lending: 
. The best evidence is your testimony and what other clients have said.
Are you a satisfied homeowner? Tell the world.
Use the form over there to Get Started.